Answers to Your

Answers to Your

Frequently Asked Questions

Frequently Asked Questions

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GETTING STARTED

  • Every home is unique, which is why we provide personalized quotes rather than generic pricing. Factors like home size, cleaning frequency, and specific needs all play a role.

    The best way to get an accurate estimate is through our free quote process. We'll give you a clear, no-surprise price before any work begins.

  • It's simple! Fill out our quick quote form on the contact page, call us at (443) 555-1234, or email us at info@yacleaningmd.com. We'll discuss your needs, provide a quote, and if you're happy, we can often schedule your first cleaning within a week.

  • Absolutely not. While many of our clients love the convenience and savings of regular service, every cleaning is booked individually. You're never locked in, and you can adjust or pause service anytime.

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WHAT TO EXPECT

  • Our standard cleaning covers all the essentials: dusting all surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning and sanitizing bathrooms (toilets, showers, sinks, mirrors), wiping down kitchen surfaces (counters, cabinet fronts, sink), and emptying all trash bins. We also handle the details like light switches, door handles, and baseboards.

  • For most homes, we allow 2-4 hours depending on size and condition. We never rush - we'd rather take the extra time to do it right than leave you unsatisfied. You're welcome to be home during cleaning or provide access and return to a spotless space.

  • Think of deep cleaning as a "reset" for your home. It includes everything in our standard clean PLUS detailed work like cleaning inside the oven and fridge, washing interior windows, scrubbing baseboards and door frames, and sanitizing light fixtures. We recommend deep cleaning for first-time customers or homes that haven't been professionally cleaned in a while.

  • If you're ever not completely happy, just call us within 24 hours and we'll return to make it right - no questions asked, no extra charge. Your satisfaction is our reputation, and we stand behind every job 100%.

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TRUST & SAFETY

  • Yes! Y&A Cleaning is a licensed Maryland LLC with full liability insurance. This protects both you and us in the unlikely event of any issues. We're happy to provide proof of insurance upon request.

  • Every team member completes a comprehensive background check and professional training program before they ever enter a client's home. We also provide ongoing training to ensure consistent, high-quality service.

  • While we take every precaution to protect your belongings, accidents can happen. That's why we carry full liability insurance. If we damage something, we'll work with you and our insurance company to make it right immediately.

  • We understand letting someone into your home requires tremendous trust. Many clients provide a lockbox code or are home during service. For clients who prefer to provide keys, we maintain strict security protocols and can provide additional references upon request.

A person filling out a cleaning checklist on a clipboard with a black pen.

FLEXIBILITY

  • Absolutely! Every home and family has different needs. During your quote consultation, we'll discuss any special requests, areas to focus on, or things to skip. We can also add services like interior oven cleaning, refrigerator cleaning, or laundry folding.

  • Life happens! Just give us 24 hours notice and we'll reschedule without any fees. We understand that your schedule can change, and we're happy to work with you.

  • Yes, we bring all professional-grade supplies and equipment. However, if you have specific products you prefer (maybe you love a particular scent or have sensitivities), just let us know and we're happy to use yours.

  • We proudly serve Howard County, Montgomery County, and Prince George's County in Maryland. This includes cities like Columbia, Silver Spring, Rockville, Gaithersburg, Laurel, and surrounding areas. Not sure if we serve your area? Just ask!

  • We typically work Monday through Friday, 8 AM to 6 PM, and Saturdays 9 AM to 3 PM. We're closed Sundays to spend time with our own families. We do our best to accommodate your preferred timing within these hours.

  • Cancellations & Rescheduling:

    • 24+ Hours Notice: No charge

    Payment: Full payment is due upon completion of the service. We accept Cash, Zelle, Check, CashApp, Credit Card, or Venmo.

    Satisfaction Guarantee: If you have any issues with the cleaning, please report them within 24 hours, and we will return to correct it for free

Didn't Find What You Were Looking For?

Every home and situation is unique. If you have specific questions about your cleaning needs, we'd love to chat! The best way to get detailed answers is through a quick conversation.
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Remember, quotes are free & without obligation.